“Following a power supply failure our server failed to see the internal data disk anymore. We were advised to contact a data recovery and received an immediate callback following our enquiry. Many thanks for the friendly and efficient service and for returning our data to us quickly.”
Jenny Harriston, undisclosed, Birmingham
We received a 4TB Western Digital hard disk drive at our laboratory in Oxford from Birmingham. An examination of the hard disk drive by our hardware data recovery specialists revealed that the problem was a burnt out voltage regulator, caused by a power surge when the power supply failed. Our hardware engineers were able to overcome the problem allowing them to secure a sector-by-sector image copy of the drive to our server, with no unreadable bad sectors encountered during the process.
A detailed analysis of the secured image revealed a single 4TB NTFS data volume containing 1.6TB of assorted documents and other office files. Due to the server failing when in operation, there was some minor damage to some metadata structures and unimportant temporary files. This data was then returned to the customer.